1 reviews | Active since Jun 2017
Worst Insurance Company I have ever experienced
<p>Absolutely shocking service. Customer service is shocking, can't even understand the call centre operators, they take hours to search their system while you on the line, always find an excuse not to pay out etc etc. This is the worst experience I have had from any company in my life. I will never reccommend this company to anyone!</p>
We acknowledge receipt of your complaint.
We are really sorry to hear about your frustration, one of our Customer Relation Specialist will be in contact with you to discuss your concerns in more detail.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
We are really sorry to hear about your frustration, one of our Customer Relation Specialist will be in contact with you to discuss your concerns in more detail.
Kind Regards,
The Auto & General Team.
Update:
As discussed with one of our Customer Relation Specialist who contacted you, we want to assure you that any/all service failures will be addressed on an internal basis, if there is a need for coaching/training it will be provided to the relevant staff as well.
We confirm that the rejection part of the claim was discussed with you by our Internal Dispute Resolution department, and after we have reviewed the matter, we cannot fault the decision that was made not to pay a certain part of the claim. The reason why a certain part of the claim was rejected was because portable possession cover was not selected.
The vehicle part of the claim will be covered in full, since you are enjoying comprehensive cover, but you have requested for the policy to be cancelled since there is an excess applicable for the vehicle part of the claim.
We trust the above as well as telephone conversation clarifies the matter.
Kind Regards,
The Auto & General Team.
Update:
As discussed with one of our Customer Relation Specialist who contacted you, we want to assure you that any/all service failures will be addressed on an internal basis, if there is a need for coaching/training it will be provided to the relevant staff as well.
We confirm that the rejection part of the claim was discussed with you by our Internal Dispute Resolution department, and after we have reviewed the matter, we cannot fault the decision that was made not to pay a certain part of the claim. The reason why a certain part of the claim was rejected was because portable possession cover was not selected.
The vehicle part of the claim will be covered in full, since you are enjoying comprehensive cover, but you have requested for the policy to be cancelled since there is an excess applicable for the vehicle part of the claim.
We trust the above as well as telephone conversation clarifies the matter.
Kind Regards,
The Auto & General Team.
The vehicle part of the claim will not be covered in full as the excess I need to pay for two small dents is R5300 which way exceeds what the cost will be to actually fix it, which means why would I even bother claiming, it will be cheaper for me to fix it myself.
Portable possession cover was not selected , yes. But that wasn't my fault alone and auto and general should come to a compromise.
I do not wish to be in contact with Auto and General any further, it has been a very frustrating week, no one ever calls me back when they say they will and I do not wish to even discuss the matter further. As I feel because you as a company are stronger than me as an individual, I will always be fighting a loosing battle.
I have seen all the other bad reviews, and gives a good indication of the service you offer. I am not the only unhappy client. And this is the second time I have struggled with a claim through your company.
I obviously did not scrutinize my policy as a should have and wasn't made aware of exactly what I was covered for.
And these are the reasons I am now cancelling my policy with you and moving to another broker.
The vehicle part of the claim will not be covered in full as the excess I need to pay for two small dents is R5300 which way exceeds what the cost will be to actually fix it, which means why would I even bother claiming, it will be cheaper for me to fix it myself.
Portable possession cover was not selected , yes. But that wasn't my fault alone and auto and general should come to a compromise.
I do not wish to be in contact with Auto and General any further, it has been a very frustrating week, no one ever calls me back when they say they will and I do not wish to even discuss the matter further. As I feel because you as a company are stronger than me as an individual, I will always be fighting a loosing battle.
I have seen all the other bad reviews, and gives a good indication of the service you offer. I am not the only unhappy client. And this is the second time I have struggled with a claim through your company.
I obviously did not scrutinize my policy as a should have and wasn't made aware of exactly what I was covered for.
And these are the reasons I am now cancelling my policy with you and moving to another broker.