Worst Insurance Company I have ever been with!

For the amount of money I cough out every month towards Auto and General I expect to receive a fairly decent service and since I logged my claim by your company I have had nothing but problems. Normally and insurance company will add your excess to the damage but in this case I had to pay 10K out of my own pocket, that's half of the repair costs. Secondly you take far longer than you should have processing my claim, please see my previous complaint &amp