LT
Lorraine T
1 reviews | Active since Nov 2018
30 Jan 2019, 15:43
Worst insurance company
Firstly,i was involve in a car accident first week of march 2018 and to repair my car it was a process they even took my car from tembisa to lenasia to cheap unqualified people. Now they take forever to investigate on the car bumped to me. i can't even get my access money back. what makes the matter worse this people will NEVER call/ update you. like yesterday( 29/01/2019) i called them and they told me someone by the name of Jabulani Chauke will call me before 5PM even now am still waiting. i regret choosing them. Think twice before using them.
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Auto & General's replyOfficial
30 Jan 2019, 17:05We acknowledge receipt of your complaint and will be in contact with you.
Kind Regards
The Auto & General Team
Kind Regards
The Auto & General Team
Auto & General's reply30 Jan 2019, 17:05
Official
We acknowledge receipt of your complaint and will be in contact with you.
Kind Regards
The Auto & General Team
Kind Regards
The Auto & General Team
Auto & General's replyOfficial
31 Jan 2019, 10:36Update:
We confirm that our Customer Relation Specialist has been in contact with you. We apologise for the lack of feedback during the recovery process, we will investigate the service failures and address it on an internal basis.
In some cases, the recovery process can be a lengthy process, but we agree with you that feedback during the process is important. We have arranged with our legal team to provide you with continues feedback going forward.
Kind Regards,
The Auto & General Team.
We confirm that our Customer Relation Specialist has been in contact with you. We apologise for the lack of feedback during the recovery process, we will investigate the service failures and address it on an internal basis.
In some cases, the recovery process can be a lengthy process, but we agree with you that feedback during the process is important. We have arranged with our legal team to provide you with continues feedback going forward.
Kind Regards,
The Auto & General Team.
Auto & General's reply31 Jan 2019, 10:36
Official
Update:
We confirm that our Customer Relation Specialist has been in contact with you. We apologise for the lack of feedback during the recovery process, we will investigate the service failures and address it on an internal basis.
In some cases, the recovery process can be a lengthy process, but we agree with you that feedback during the process is important. We have arranged with our legal team to provide you with continues feedback going forward.
Kind Regards,
The Auto & General Team.
We confirm that our Customer Relation Specialist has been in contact with you. We apologise for the lack of feedback during the recovery process, we will investigate the service failures and address it on an internal basis.
In some cases, the recovery process can be a lengthy process, but we agree with you that feedback during the process is important. We have arranged with our legal team to provide you with continues feedback going forward.
Kind Regards,
The Auto & General Team.