Worst insurance claim experience

I had an accident on 12th September 2015 today on 25 November my vehicle still hasn't been fixed. My car was hit in a parking lot of a casino/hotel, and what was supposed to be a straight forward case turned into a night mare, a consultant by the name of Dirk Human went out of his way to make me feel that he can delay the verification if i did not cooperate by telling his all sort of personal questions he wanted to build a case against me, several attempts to get the auto and general head office to assist fastracking the process did not pay off. the treatment i got felt like i was claiming a life insurance while im still alive because 99% of the questions i had to answer had nothing to do with the vehicle but my personal life ad where i was going who i was going too see, and how my life progressed the next couple of days after the accident. I wouldn't advise anyone to join AUTO AND GENERAL insurance, they are just after money not your interests.