Worst Insurance and Aib WorstBroker ever

I've just recently bought a car in July and I chose Auto and General as my insurance as it was cheaper then other insurances offered to me that day by a African independent Broker: Tintwalo. Little did I know since it's my first insurance and I have no clue what I'm getting myself into, they charged me for House hold insurance which to me is Crazy???why would I insure a house I don't even own. Instead of telling me car hire is an option that she should've offered, I then was called a week after I had purchased, to be sold some Buster Excess insurance I had to take, I initially thought that's going to be part of my premium because they told me they forgot to tell me the day I bought the car about this buster insurance. The problem with these insurance companies or Broker companies, they will type on the screen and not explain what they're doing, like how I found out later I had house hold insurance I never asked for instead of Car hire. I only find out when my car was in an accident that I infant had not taken Car hire I had household insurance instead. Like what the he'll are these people thinking?? Now I don't have a car and they still validating my claim Several weeks later and I should just carry on taking public transport. I don't get what's still being investigated, cause I told them exactly what happened I was honest in everything. But they 'Mr Pienaar' told me from the 26th of September till today 6th of October they still investigating and they will go to the accident scene and question witnesses, which witnesses?? How can you go back to a accident scene when obviously it happened a Week ago, what are you expecting to find?? And the insurance is not fair for not searching for telephone recordings of whether I was offered Car Hire or not I was offered and whether I even agreed to take this ridiculous house hold insurance. I feel I've been ****** and inconvenienced. I they didn't properly explain everything and they spoke too fast and they took advantage that I'm new to car insurance. I blame African independent brokers and Auto and General for such bad services even when my car was in an accident they showed no empathy, not phoning back and leaving me hanging on the phone, whilst I was frustrated and going through the worst time of my life. They are the Worst Insurance by Far. I regret taking them as my insurance and will be canceling if no changes and they don't fix my car by end of next week.