JN
Jennifer N

1 reviews | Active since Dec 2012

08 May 2018, 14:46

Worst ever Insurance Company .

Auto and General have proven themselves to be the worst ever insurance company. My personal encounter with them leaves much to be desired. They review policies annually and increase their premiums accordingly. When it is time to lodge a claim. They do their best to **** the hell out of you. A claims agent at Auto and General had the Audacity to tell me to keep up with technology because my cell phone had depreciated in value. Ironically when reviewing my policy they appreciated the value of the cellphone. These people are downright ******.

In my 40 years of dealing with Insurance companies Auto and General are the WORST ever. No other company comes close.

0
Replies (4)
Auto & General
Auto & General's reply08 May 2018, 15:39
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you to discuss your concerns.

Kind Regards,
The Auto & General Team.

Auto & General
Auto & General's reply08 May 2018, 15:42
Official

Update:

One of our Customer Relation Specialist attempted to contact you, without success and a message was left on your voice mail.

We are looking into your concerns and will provide you with feedback soonest.

Kind Regards,

The Auto & General Team.

Auto & General
Auto & General's reply10 May 2018, 11:20
Official

Update:

Thank you for contacting us back. We are pleased to confirm that the matter was reviewed and finalised.

Kind Regards,
The Auto & General Team.

JN
Jennifer N's update10 May 2018, 11:39
Reviewer Update
Thank you Dorothy Smit . The manner in which you resolved this issue is excellent. My problem was sorted out immediately. Thank you Auto and General.