Worst company to deal with - consultants so untrained

Item: Auto & General
Rating: 1

Guys what is happening..the guy you sent to tow me broke down with me in the vehicle and ran to buy diesel!!!!! i had to jump off th etruck in an area where someone got shot!!!

I have now been thorugh 7 consultants no one knows the department to clian for accomodation for my breakdown they said you pay and we will refund you.. tried calling this morning 20 minutes no one knws who to transfer me to!!

Who trains your people - they should get me!!!! Who checks your service providers!!!

Helpful (0)

Replies (2)

Auto & General's replyOfficial

19 Feb 2026, 09:19

Hi Bianca,

We would like to apologise for the service and inconvenience.

We have escalated this to our team to urgently assist.

Kind Regards,
The Auto & General Team

Auto & General's reply19 Feb 2026, 09:19

Official

Hi Bianca,

We would like to apologise for the service and inconvenience.

We have escalated this to our team to urgently assist.

Kind Regards,
The Auto & General Team

Auto & General's replyOfficial

06 Mar 2026, 11:49

Good day Bianca,

We trust you are well.

Just a reminder to please provide us with a Bank Confirmation letter in order for the Service Failure money to be paid to you.

Kind regards,
The Auto & General team

Auto & General's reply06 Mar 2026, 11:49

Official