1 reviews | Active since Nov 2016
Worst Car insurance ever
<p>I have an insurance policy with Auto & General for my BMW 320D A/T 2012. On the 10th of october i was involved in an attempted hijacking that resulted in an accident.</p> <p>After the incident i reported the matter with the police and contacted the insurance for a claim. The insurance sent a tow company to tow my car to Sandton (BMW repair centre), and i was informed that an investigation needs to be done to process my claim.</p> <p>A guy from telesure(Jethro) contacted me, we went to the scene of the accident, he interviewed a few people to find witnesses. after that he requested my my employer to send him a confirmation of my employment and where i was deployed. Then asked me where i was going when the accident happened. I told i was going to meet a doctor and he requested the doctors number of which i didnt have.</p> <p>And because of that he declined my claim because i could not give him the number to my destination. The accident happened 300 metres from my home and i did not end up reaching my destination, how can my claim be declined because of a circumstances that do not sorround the accident, how can the outcome be based on where i was suppose to go and not where the accident happened.</p> <p>To make matter worse the insurance company has debitted my premium while they werte still busy with the investigation, only to decline my claim a few days after.</p> <p>Auto and General is an insurance company that does not cover you need.</p>
We acknowledge receipt of your complaint.
We will be in contact with you during working hours to discuss the matter.
Kind Regards
The Auto &General Team
We acknowledge receipt of your complaint.
We will be in contact with you during working hours to discuss the matter.
Kind Regards
The Auto &General Team
Update:
One of our Customer Relation Specialist attempted to contact you on the number provided without any success and a detailed message was left on your voice mail.
We will appreciate it if you will contact us back in order to discuss your complaint.
Kind regards,
The Auto & General Team.
Update:
One of our Customer Relation Specialist attempted to contact you on the number provided without any success and a detailed message was left on your voice mail.
We will appreciate it if you will contact us back in order to discuss your complaint.
Kind regards,
The Auto & General Team.
I received a call from auto and general monday 7/11/2016 to notify me that my claim has been escalated, and i was promised that i will receive feedback on Tuesday 8/11/2016 the latest, its a friday 11/11/2016 now and i have not received any feedback.
I received a call from auto and general monday 7/11/2016 to notify me that my claim has been escalated, and i was promised that i will receive feedback on Tuesday 8/11/2016 the latest, its a friday 11/11/2016 now and i have not received any feedback.
I have been getting feedback from auto and general, on friday 18/11/2016 i got a call to say that they will send me an email with all the details that they require, so i can forward to them and help to process my claim
The lady i spoke to tried to convince me to change my statement as she mentioned there are discrepancies with my initial statement. I told her my initial statement is what happened and i wont be making any changes. No email has been sent to me requesting any document.
To make matters worse they have not even given me an assessment report for the vehicle, and she does not answer all my questions as she says the information i am requesting is going to be used against me should the matter go to court. so they cannot disclose it to me.
She refused to let me know all the reasons they are declining my claim as she mentioned that there are more than one reason. I would never advise anyone to use Auto & General as they are never there when you need them.
I have been getting feedback from auto and general, on friday 18/11/2016 i got a call to say that they will send me an email with all the details that they require, so i can forward to them and help to process my claim
The lady i spoke to tried to convince me to change my statement as she mentioned there are discrepancies with my initial statement. I told her my initial statement is what happened and i wont be making any changes. No email has been sent to me requesting any document.
To make matters worse they have not even given me an assessment report for the vehicle, and she does not answer all my questions as she says the information i am requesting is going to be used against me should the matter go to court. so they cannot disclose it to me.
She refused to let me know all the reasons they are declining my claim as she mentioned that there are more than one reason. I would never advise anyone to use Auto & General as they are never there when you need them.
We acknowledge your feedback.
We will respond to your comments during working hours.
Regards,
The Auto & General Team.
We acknowledge your feedback.
We will respond to your comments during working hours.
Regards,
The Auto & General Team.
Feedback:
We confirm that the matter is still under investigation. We will provide you with feedback herein soonest.
Regards,
The Auto & General Team.
Feedback:
We confirm that the matter is still under investigation. We will provide you with feedback herein soonest.
Regards,
The Auto & General Team.
Update: We have investigated your concerns as raised above and cannot agree with your allegations. When a claim is registered it is within our rights to validate the claim. In your case we are unable to validate the claim and requested that you provide with us with more information pertaining to the incident/claim. We will not be in a position to finalise the claim until such time that you have supp**** us with the requested information. We trust the above clarifies the matter. Kind Regards, The Auto & General Team.
Update: We have investigated your concerns as raised above and cannot agree with your allegations. When a claim is registered it is within our rights to validate the claim. In your case we are unable to validate the claim and requested that you provide with us with more information pertaining to the incident/claim. We will not be in a position to finalise the claim until such time that you have supp**** us with the requested information. We trust the above clarifies the matter. Kind Regards, The Auto & General Team.