Worst Car Insurance Auto and General

In June it will be a year after I got hijacked and filled a claim. They took the car same week it got hijacked on the 18th of June 2023 and I got my car back in September, without any clear communication o what is actually happening, I had to keep calling asking for updates.

Whe I went to fetch the car I realized that my radio which was ****** had not been fixed and when I asked why, I was told "never disclosed it to be after market when I met up with the assessor at the crime scene" first, WHAT ASSESSOR??? WHICH SCENE??? Cause I know it was me, my family and police that were there and noone EVER called me to asked about the radio!!!!

Try to get in contact with Chantelle or whatever her name is and most of the time I keep getting shes out of office and when I ask to get someone above her pay grade I just get ask "would I like to leave a message". When I finally manage to get her, I explain and she asks I send documents, which I do and then its quiet AGAIN!!! I reach out once again and she says she never rexeived anything, I decided to send while we on the call and she says she cant open the attached, I start to screenshot the car contract, EVERYTHING ON IT because I dont know whe I will ever get her and she says she got them and will revert back...well guess what...DEAD SILENCE ONCE AGAIN FROM HER.

I call, dont get her, send an email asking does she directly want the sales person's contacr so she can confirm if the radio is after market or what...QUIET Had a trip I had to cancel halfway being on the road because there was a sound and when I pulled through the nearest pit stop garage, the attendants asked where my undercover boards cause whe you ope the bonnet you not supposed to see the tar or floor..So I dont know what to say about that also?!?!?!

To cut a very long story short, I AM STILL WITHOUT A RADIO