Worst bad service for a loyal client of 7 years.

I am sick and Tired of Auto and General, last year I had geyser burst that took two months to repair, I was left for two months without water and electricity, not to mention that the contractors you used had sub contractors and they had sub contractors and the sub contractors had sub contractors, I had to do all the following up and all the work with them. Now I have a 3rd party Claim that I have registered on the 18th of June and it has still not been resolved, the third party that is claiming against me have not been contacted to advise when she can take her car in for a service, once again I have so do all the calls and e mails to follow up. Why am I paying for seven years every single month a premium????