LN
Lelethu N
1 reviews | Active since Jun 2018
30 Jan 2025, 09:42
Worst 3rd party claim ever
i did a 3rd party claim with this company over 30 days ago and they said they would respond within 30days today is the 30th day and i was told they are still busy with the claim, there was no communication stating there would be a delay. i have been carless and inconvenienced for over a month, paying storage(they don't cover that cost) and today i have to renew the storage contract since a new month is starting. their service is horrible. the whole month i have been sent from pillar to post don't bother using this company worst experience ever.
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Replies (3)
Auto & General's replyOfficial
30 Jan 2025, 09:46Hi Lelethu
We acknowledge the receipt of your complaint.
Please note that we have escalated the matter to the relevant department for further assistance.
Kind regards,
The Auto & General Team
We acknowledge the receipt of your complaint.
Please note that we have escalated the matter to the relevant department for further assistance.
Kind regards,
The Auto & General Team
Auto & General's reply30 Jan 2025, 09:46
Official
Hi Lelethu
We acknowledge the receipt of your complaint.
Please note that we have escalated the matter to the relevant department for further assistance.
Kind regards,
The Auto & General Team
We acknowledge the receipt of your complaint.
Please note that we have escalated the matter to the relevant department for further assistance.
Kind regards,
The Auto & General Team
LN
Lelethu N's updateReviewer Update
30 Jan 2025, 20:19as per your response above i still have not received any communication of way forward with my claim, when i called in the morning i was told its still early in the day and would get my response by COB today yet i have not received any communication. while your insurance is being inconsiderate i am incurring expenses. the way i have been treated is really a shame. i will definitely never use you as an insurance or recommend you.
LN
Lelethu N's update30 Jan 2025, 20:19
Reviewer Update
as per your response above i still have not received any communication of way forward with my claim, when i called in the morning i was told its still early in the day and would get my response by COB today yet i have not received any communication. while your insurance is being inconsiderate i am incurring expenses. the way i have been treated is really a shame. i will definitely never use you as an insurance or recommend you.
Auto & General's replyOfficial
30 Jan 2025, 20:26 Hi Lelethu,
We are so sorry to hear this.
We have sent this to the team to look into this for you.
Kind regards,
The Auto & General Team
We are so sorry to hear this.
We have sent this to the team to look into this for you.
Kind regards,
The Auto & General Team
Auto & General's reply30 Jan 2025, 20:26
Official
Hi Lelethu,
We are so sorry to hear this.
We have sent this to the team to look into this for you.
Kind regards,
The Auto & General Team
We are so sorry to hear this.
We have sent this to the team to look into this for you.
Kind regards,
The Auto & General Team