Worse third party claim experience

These is a thirds party claim,i was involved in an accident on the 25th December 2020..polo driver was on front of me when he indicated to the my right hand site(2 way road) and I stop and waited 4 him to move, he moved to the right lane after he droved on between the line cause he realised the road was still ahead on the far rite ( he was not fami**** with the road)thats when the x_ trail drive came from his behind and hit him on the back and his car moved and hit my car on the right fender and I drove off to the bush(left site)...

The polo driver admitted on the scene that he wronged me and even the X-trail driver admitted his wrongs.

so i did send all required documents to polo driver insurance and was assisted by Cynthia maseko (auto and general) and his assessor was Mr johannes moloi from straighthrough. On the 15/01/2021 I called Cynthia for a follow up she told me she is still waiting for a report from johannes moloi..I called Mr moloi and he confirmed that the "the car is a write off and report was send on the 13/01/2021" ..so from the 18th till the 29 January I couldn't get hold of Cynthia maseko but was only told she is busy and will call me back ( but never did)I send her an email but she never responds..their consultant are rude and ***********

When I call on the 02/02/2021 I told one of the consultant about their bad service and feels like she is avoiding me.On that same day she send me a settlement of R10 309(pay out) and they say market value of my car is R24 750. I rejected the offer and asked for the full market value of my car but she kept resending the same settlement of R10 309 and have that gaurds to say "I must keep my car" (written off)...auto and general is causing me sorrow in my life..I was on sick leave for 2 week because of these.

These is a nightmare what will I do with a R10 000? today i don't have a car.auto and general is defeating the the purpose of a 3rd party