Worse service ever and most nonsensical short term insurance on earth

I’ve never been disgusted like this all days of my life. Granted, a guy by the name of Aldrien called me to offer a short term car insurance which I accepted based on the benefits and peace of mind I was told I will have after signing in with Auto & General. On Friday, 22 November 2019, I called the number he gave me, I couldn’t reach him as promised but I was told he had a family emergency. I was transferred to Auto and General and I registered a claim for “Unspecified item” for my wife’s wedding ring. I was told that someone will call me by Tuesday, 26 November 2019. Indeed I received a call on that day from some lady. Guess what! I was told that the claim won’t be paid because the value of the item exceeds the amount of the insured unspecified items. Meaning I should have disclosed the item (ring). For starters, while Aldrien was selling the product to me, I specifically requested if I need to declare some of the items and he said “NO”. The person who called me further asked if I have an evaluation certificate for the ring. That was a nonsensical question! Where on earth can one have a certificate of evaluation for something they didn’t declare??? In the end, she said to me that she has requested a copy of my conversation with Aldrien and will get back to me in 3 working days. A week later, she hasn’t got back to. This is what is currently happen: Auto & General is definitely sourcing out expert ********* to analyze the audio to provide Auto & General with reasons to unfairly reject the claim. It is clear to me that Auto & General is those types of Insurances always looking for reasons not to pay claims than reasons to pay. To anyone and everyone out there, if you seek peace of mind during the claim process, please stay away from Auto & General. I am a victim in such a short space of time. There are very good insurance companies there. To mention a few, SANTAM, Budget & Outsurance!

Some of the lies worth exposing: 1. Aldrien said to me that whenever I need to make a claim, I must call this number: ***. He’s available on it 24/7. 2. The person who requested copy of my conversation hasn’t called me after more than a week while she promised to call me within 3 working days. So, am still expected to have confidence on this nonsensical insurance? Hell NO!