Worse service ever!

***-

Am so livid, we called the roadside assistance @ 17:08 because one of my technicians was stuck and his car wouldn't move. I was in panic because they carry equipment, and you can imagine the danger in general.

I spoke to a lady Tebogo if am not mistaken, she kept saying my line wasn't clear until she dropped the call. My thinking is all the agents are trained to be sensitive towards such and call back because surely my number is showing but none of that happened.

The second one, (didn't get her name) but I told her my sob story about how the other one didn't bother to call back so I thought she would understand the emergency but no. She took the tech's numbers and the line died after that. I didn't worry much because at least she had all the information. No one called him to a point where we had to call a friend to assist, and the time is 18:04 and no one has bothered.

I requested to speak to a supervisor and was told that she/he is on another call. The last agent ask for my cell number so common sense says the supervisor will call but NO

We pay for convenience and help in times of need. What's the use of having an emergency call center if you can't help the very same people.

Worse service ever!!!!!!!!!!!