Worse Service

I have a friend who is insured with this company and her vehicle was involved in an accident on 23 February 2024 up until now her vehicle has not been repaired. She followed everything required by the insurance. She called the insurance within few minutes after the accident and they called and authorized towing service as well as took their vehicle to their own accredited repairer. She was then informed that Auto Tech Newcastle will undertake repairs. The final assessment was done on 25 March 2024 and the repairer was supposed to repair the vehicle. She's been giving the run around by the insurance approved repairer, Auto Tech. In the early weeks she was told that they waiting for an approval from an insurance and eventually that line got exhausted. The current excuse is that they waiting for the parts because this is a 'new vehicle'. I don't understand how did the insurance approve an *********** company. It would have been different if she was the one who chose Auto Tech. She had faith in Auto & General and they let her down. She's struggling to get to work since there's no public transport where she stays and she now walks to work even during inclement weather. The vehicle is under finance so she's still paying for it even though she has not been enjoying usage months later. The insurance is still debiting their exorbitant premiums every month yet the vehicle is sitting at their approved center