Worse experience with insurance and panelbeaters

Had an accident 3 months ago, claim still not finalised and I still do not have my car. Horrible communication from everyone (so many people involved from A&G) involved in processig our claim. We had to phone the whoe time trying to find out what was going on. They do not care how their service provider (Panelbeaters) treats their customers (us). Just pulls up shoulders and say it is between us and panelbeaters. I have been at a few insurance companies, and they are by far the worse.