Windscreen not repaired

I was involved in a car accident on the 6th of September, the time to process my claim took longer than 2 weeks after an assessor was sent to assess the car. I was patient, there was damage on the car as well as windscreen. The car (back and front) was repaired except for windscreen. I am still waiting for feedback from Ferosa Wassung and Auto and General ever since I received the car on the 16th of November with regards to the windscreen repairs. Their service is garbage really.