BK
Bazolile K
1 reviews | Active since May 2010
03 Apr 2019, 10:20
Windscreen Claim
I had an accident with my windscreen on 28 Mar and on the same day I filed a claim with my insurance. When I take my car to Glassfit the following day I realised that the windscreen approved for my car is an alternate windscreen. My problem is my car is a 2018 model and is still under the manufacturer’s warranty, how then am I not given an original windscreen? I queried this 2 times via the call centre and the last lady I spoke to was supposed to get back to me but up until now she has not. I am unsure what to do but my understanding is that should I use any alternate parts on my car while under warranty then the warrantly falls away and unfortunately that cannot happen. Can I please get some one to provide me with clarity as to what I’m supposed to do.
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Replies (3)
Auto & General's replyOfficial
03 Apr 2019, 10:27We are really sorry to hear about your incident.
We shall be in contact with you shortly to discuss a solution.
Kind Regards,
The Auto & General Team.
We shall be in contact with you shortly to discuss a solution.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply03 Apr 2019, 10:27
Official
We are really sorry to hear about your incident.
We shall be in contact with you shortly to discuss a solution.
Kind Regards,
The Auto & General Team.
We shall be in contact with you shortly to discuss a solution.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
03 Apr 2019, 11:48Update:
As discussed with our Customer Relation Specialist, we confirm that we revert back to you once we have received confirmation about the windscreen that was fitted.
Kind Regards,
The Auto & General Team.
As discussed with our Customer Relation Specialist, we confirm that we revert back to you once we have received confirmation about the windscreen that was fitted.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply03 Apr 2019, 11:48
Official
Update:
As discussed with our Customer Relation Specialist, we confirm that we revert back to you once we have received confirmation about the windscreen that was fitted.
Kind Regards,
The Auto & General Team.
As discussed with our Customer Relation Specialist, we confirm that we revert back to you once we have received confirmation about the windscreen that was fitted.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
03 Apr 2019, 14:31Update:
We confirm that the outcome was discussed with you and that this matter is deemed as resolved.
Kind Regards,
The Auto & General Team.
We confirm that the outcome was discussed with you and that this matter is deemed as resolved.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply03 Apr 2019, 14:31
Official
Update:
We confirm that the outcome was discussed with you and that this matter is deemed as resolved.
Kind Regards,
The Auto & General Team.
We confirm that the outcome was discussed with you and that this matter is deemed as resolved.
Kind Regards,
The Auto & General Team.
Best regards,