Why won't anyone listen to the recording?

On the morning of the 4th April 2019, my motor vehicle (Fortuner) was ****** from outside the Methodist Church in Musgrave Road. According to my knowledge and recollection, I had requested rental car cover for this vehicle. It appears that an error was made by Telesure as they had rental cover on my other vehicle which is seldom used. I requested that the recording of the discussion be listened to either verify whether I had made an error or if the tele agent had recorded the information incorrectly on the policy.

Seven requests, multiple emails and still no one has bothered to listen to the recording. This is despite Telesure saying "the recording of this conversation will be made available on request".

Please is there anyone out there who actually will listen to the recording?