Why cancel a claim?

I'm at a loss with Autogen!!! I was involved in a accident 07th May 2021 and after 2 working days was requested to submit photos of said damage to Autogen. I was assisted by Silike via Whatsapp. Their contractor VIP Fleet in Roodepoort had contacted me on Friday 14th to confirm the date for repairs. I refused to be assisted by this contractor prior due to the last time my vehicle was repaired at this contractor I had more damages and had to fork out over R20k worth of repairs because Autogen and VIP Fleet distanced itself from the damage that was still very present on my vehicle. Silike had promised to find me another contractor but he advised me this past week that he is on leave and needed to call the call centre. I called the call centre but it seems everyone is confused as to what the way forward would be. Today I logged onto the self service portal is see that my claim has been cancelled. I'm furious..... Autogen is very fast to debit but does not listen to its clients in regards to any grievances we might have. Now ... 2 weeks later I dont know what the next steps will be because 1. It's weekend and there is not claims consultants on duty. 2. I had advised Autogen SEVERAL times that as a Theatre scrub nurse I cannot always takes calls during the day and it is best to send me an email. 3. I've been driving with a damaged vehicle for 2 weeks now with no clear indication of when if EVER Autogen will do the repairs. 4. What does it mean when they cancel the claim on their side without any discussion with me, the policy holder. The service I've received is really horrible and I'm really tired of having to deal with Autogen. Please get your house in order and complete the claim I made on the 08th May 2021 with regards to this claim. How long must I travel with a damaged vehicle and what kind of residual effect could this have in the long run driving a vehicle that may have more than just external damage. Please please assist.