JS
Jermina S
1 reviews | Active since Aug 2013
25 Jan 2024, 09:00
When will you fix my car after a claim is approved?!!!
I was involved in an accident on the 25th december 2023 and I was told my car would be ready before the courtsey car needs to be returned (the courtsey car needs to be returned on the 26th January 2024). My car is still not fixed andx the courtsey car needs to be returned tomorrow leving me with no car. I have asked for an extenstion while the issue around fixing my car is sorted and I was told the manager needs to decide if he will approve or not. what the H*ll?! Why are there suddenly issues with fixing my car when all along I was told it's in progress! I have called for 3 days prior to the courtsey car expiring asking for help and everytime i get told the manager will call me back and he doesnt bother to! please tell me what exactly i need to do to ensure my car is sorted going forward
Helpful (0)
Replies (3)0
Replies (3)
Auto & General's replyOfficial
25 Jan 2024, 09:05Hi Jermina,
We acknowledge receipt of your complaint.
We will be in touch with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will be in touch with you to discuss your concerns.
Kind Regards,
The Auto & General Team
Auto & General's reply25 Jan 2024, 09:05
Official
Hi Jermina,
We acknowledge receipt of your complaint.
We will be in touch with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will be in touch with you to discuss your concerns.
Kind Regards,
The Auto & General Team
JS
Jermina S's updateReviewer Update
25 Jan 2024, 10:28I called again this morning and your "manager" told me he approved an extention of 2 days. I called the panel beater and they're saying they are looking at finalisng the repairs of the car on the 9th Feb 2024 (that's if it doesnt change again) even though they couldnt explain the cause of the delay. Please tell me how I'm supposed to take my child to school if I have no car??? I only got the 2 days because I was furious. Your "manager" told me that he can't assist further and that "I paid for 30 days, there's nothing that can be done about repair delays".
Considering that this panel beater was chosen by you and there are delays that no one can explain, how do you suggest I move forward from this inconvinience?
Considering that this panel beater was chosen by you and there are delays that no one can explain, how do you suggest I move forward from this inconvinience?
JS
Jermina S's update25 Jan 2024, 10:28
Reviewer Update
I called again this morning and your "manager" told me he approved an extention of 2 days. I called the panel beater and they're saying they are looking at finalisng the repairs of the car on the 9th Feb 2024 (that's if it doesnt change again) even though they couldnt explain the cause of the delay. Please tell me how I'm supposed to take my child to school if I have no car??? I only got the 2 days because I was furious. Your "manager" told me that he can't assist further and that "I paid for 30 days, there's nothing that can be done about repair delays".
Considering that this panel beater was chosen by you and there are delays that no one can explain, how do you suggest I move forward from this inconvinience?
Considering that this panel beater was chosen by you and there are delays that no one can explain, how do you suggest I move forward from this inconvinience?
JS
Jermina S's updateReviewer Update
25 Jan 2024, 10:43I called again this morning and your "manager" told me he approved an extention of 2 days. I called the panel beater and they're saying they are looking at finalisng the repairs of the car on the 9th Feb 2024 (that's if it doesnt change again) even though they couldnt explain the cause of the delay. Please tell me how I'm supposed to take my child to school if I have no car??? I only got the 2 days because I was furious. Your "manager" told me that he can't assist further and that "I paid for 30 days, there's nothing that can be done about repair delays".
Considering that this panel beater was chosen by you and there are delays that no one can explain, how do you suggest I move forward from this inconvinience?
Considering that this panel beater was chosen by you and there are delays that no one can explain, how do you suggest I move forward from this inconvinience?
JS
Jermina S's update25 Jan 2024, 10:43
Reviewer Update
I called again this morning and your "manager" told me he approved an extention of 2 days. I called the panel beater and they're saying they are looking at finalisng the repairs of the car on the 9th Feb 2024 (that's if it doesnt change again) even though they couldnt explain the cause of the delay. Please tell me how I'm supposed to take my child to school if I have no car??? I only got the 2 days because I was furious. Your "manager" told me that he can't assist further and that "I paid for 30 days, there's nothing that can be done about repair delays".
Considering that this panel beater was chosen by you and there are delays that no one can explain, how do you suggest I move forward from this inconvinience?
Considering that this panel beater was chosen by you and there are delays that no one can explain, how do you suggest I move forward from this inconvinience?