What is happening with my claim???

It has been a week since my accident and I still don't know what is going on because know one is phoning me. I was asked to send a valuation certificate and car seat quote through to Nikita Naidoo who is suppose to handle my claim but you can just never get hold of her. I need a email address or something where am I suppose to send the documents to? I also need proof of damages for the Police file. You guys are holding up the whole process. It is not a pleasure being without a vehicle and how long still before it will be repaired. After a week of phoning after you guys my airtime is all finished on all my phones and now one is letting me know what is happening. Please catch a wake up!!!