WHAT IS HAPPENING ABOUT THIS ISSUE

Good day,<br> <br> I phoned Auto and General on Saturday morning to find out about a cash back for not claiming.<br> i gave my account number and i have not claimed in the 3 years that i have been with them.<br> <br> The lady i spoke to was friendly but the problem i have she said that i can select it now but i will pay a extra amount on my monthly bill and the amount of R8000 will be paid out by 2019 if i have not claimed in that period .<br> <br> i was never informed of this cash back plan and i feel that it is unfair . what if i have not claimed in the 4 years That i been with Auto and General.<br> <br> if i did not phone and asked would they of just kept quiet?<br> <br> if i knew from day 1 that I have to select that plan for the cash back and pay the extra small amount I would of done it.<br> <br> i feel very unhappy with this . why does some one have to select the cash back plan?<br> <br> just an example out surance pays out a cash back for not claiming. they dont ask you if you want it or not it is part of the deal.<br> <br> why didnt they inform me from day 1 about this cash back plan that you must select ?<br> <br> is there more cases like this one where customers are not informed?<br> <br> Auto and General are benefiting by not informing the clients!!