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Nomphelo G
1 reviews | Active since Jun 2021
16 Jan 2024, 08:48
What claims department as they never answer
Took out a warranty cover with them 3 years ago never claimed for anything before ,so unfortunately I needed to claim to my disappointment there is no one to assist me with my claim, no one answers from claims department after numerous phone calls, I even emailed them but to no avail, no I can't use my car I have to use public transport because they don't care yet every month they have no issue deducting money, I wish I had done my research before taking a warranty with you as you have no care for your customers
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Replies (2)
Auto & General's replyOfficial
16 Jan 2024, 08:53Hi Nomphelo,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
Auto & General's reply16 Jan 2024, 08:53
Official
Hi Nomphelo,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
NG
Nomphelo G's updateReviewer Update
24 Jan 2024, 11:31Well clearly you do not care about your customers it's been a week now and still my car has not been fixed and as you know your company does not answer when you call them ,you hold the phone waiting for someone in the claims department to answer but to no avail.
NG
Nomphelo G's update24 Jan 2024, 11:31
Reviewer Update
Well clearly you do not care about your customers it's been a week now and still my car has not been fixed and as you know your company does not answer when you call them ,you hold the phone waiting for someone in the claims department to answer but to no avail.