1 reviews | Active since Jul 2020
What a total disappointment Auto & General!
What a total disappointment Auto & General! A year ago (June 2019) we were in a car accident, which someone else caused. I had to claim from my insurance, coz the orther person didn't have insurance, oh and his car's license disc was then already a whole year behind(2018), so he shouldn't even be on the road to begin with. I Have a witness, that the insurance didn't even contact. My car was fixed, and they told me after I paid the excess they will then claim it from the person that crashed into my car, but then they changed the story, then eventually someone from the Law Department said they will reopen the case (December 2019) and will get back to me. I have phoned in June 2020 and they said someone will phone me back that same day, still no phone call from them till this day. I have send 2 emails, June and July 2020, and still waiting for some feedback... After all the time I have been with them (4 years), I had no kind of support. Will definitely NOT recommend them. And won't be doing business with them for much longer
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
May you kindly provide us with your ID and policy number, unfortunately we cannot pick up your details on the cell phone number.
Kind Regards,
The Auto & General Team
May you kindly provide us with your ID and policy number, unfortunately we cannot pick up your details on the cell phone number.
Kind Regards,
The Auto & General Team
We confirm that the outcome of the matter was discussed with the incident driver and further correspondence was communicated to you in writing.
The recovery of the excess will not be possible, and we are therefore closing our file accordingly.
Kind Regards,
The Auto & General Team.
We confirm that the outcome of the matter was discussed with the incident driver and further correspondence was communicated to you in writing.
The recovery of the excess will not be possible, and we are therefore closing our file accordingly.
Kind Regards,
The Auto & General Team.