What a HORRIFIC Journey!

I have been so patience enough, I now have lost it completely, leading me to write this review here on Hello Peter. I'm an existing client of A&G, the service I received when I first joined it was phenomenal, pity I don't recall the person's name who assisted me with signing up for a cover. Been into a car accident recently 30th April 2022, the claim was logged in on that day and I was appointed an Assessor to oversee my claim "Mpho Phetoane"... I have never been in such situation where I have to be the one reaching out trying to get updates from him regarding my claim, phone calls after phone calls, I'd even write on the app with hopes that I will get an instant reply regarding my claim but no that wasn't the case, he was difficult to reach. I mean there is no sense of urgency at all, and I feel like clients of A&G aren't taken seriously when it comes to claims...30 days have lapsed and I am still waiting. It would have been so much better if ever I was given updates regarding my claim from time to time, not once in 2 weeks. This is a horrific experience I have endured with A&G, even now as I am writing this review my claim hasn't even reach it final outcome, I am being told that Mpho will give me a call explaining the payout process well I'm still waiting for that call and it seems it will take him 2 weeks to actually receive that call from him by the looks of things. I called A&G claims department today (02/06/2022) 3 times and I was put on hold for almost 10mins on each call been trying to reach Mpho I had to hang up. I don't know whether A&G claims department is overwhelmed with so much claims or its just slacking but I am lost for words seriously. The claim journey has been nothing but a nightmare. I wish my claim could be assigned to someone who is really professional and who actually puts the client first. I had hopes to insure my other assets with A&G but seeing this, I really doubt that would ever happen nor recommend any of my associates to join A&G.