What a disgusting service we have received from Auto & General - maybe offering it is just the nature of your business

After complaining to Hellopeter about the service we received from Auto and General, Auto and General subsequently appointed Plumb Pro Direct to replace the geyser. That was done. The resultant claim has not been done. Auto and General commented that they cannot get hold of the policy holder, which I find hard to believe. DAS was appointed for Prep work. This was on the 11th March 2020. I have called DAS to ask when they will be doing the job, they keep on telling me that they are waiting for Auto & General. Fahiem Kleinsmith was supposed to be an administrator that is supposed to assist us. I have left him countless messages. What a terrible service we have received from him. He cannot even respect calling back a client. Auto and General is terrible with offering good service. A claim that has been lodged on the 29 Feb 2020 is not yet closed. No wonder there are so many "Bad service" reports written on Hellopeter about them. I'm disgusted by this service.