AK
Anna K
1 reviews | Active since Apr 2019
04 Apr 2019, 13:03
We want our car fixed
We took our car there as we have the contract with them. .on the 26 February till to date it's been one month 2 weeks now. .when we call them they promise us they will call us. .but they don't call back ..now we are helpless and we paying our premium every month
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Replies (3)0
Replies (3)
Auto & General's replyOfficial
04 Apr 2019, 13:23We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's reply04 Apr 2019, 13:23
Official
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's replyOfficial
04 Apr 2019, 14:20Update:
We confirm that our Customer Relation Specialist has been in contact with you and we are giving urgent attention to your complaint. Further feedback will follow.
Kind Regards,
The Auto & General Team.
We confirm that our Customer Relation Specialist has been in contact with you and we are giving urgent attention to your complaint. Further feedback will follow.
Kind Regards,
The Auto & General Team.
Auto & General's reply04 Apr 2019, 14:20
Official
Update:
We confirm that our Customer Relation Specialist has been in contact with you and we are giving urgent attention to your complaint. Further feedback will follow.
Kind Regards,
The Auto & General Team.
We confirm that our Customer Relation Specialist has been in contact with you and we are giving urgent attention to your complaint. Further feedback will follow.
Kind Regards,
The Auto & General Team.
Auto & General's replyOfficial
04 Apr 2019, 15:02Update:
We confirm that the solution to the repairs of your vehicle was discussed with you. We sincerely apologise for the inconvenience this has caused, we will certainly address the service failure with the relevant Service Provider.
As agreed, you will be contacted by the new Service Provider with updates during the repairs process and that you will contact our Customer Relation Specialist if you require further assistance.
Thank you for your kind understanding.
Kind Regards,
The Auto & General Team.
We confirm that the solution to the repairs of your vehicle was discussed with you. We sincerely apologise for the inconvenience this has caused, we will certainly address the service failure with the relevant Service Provider.
As agreed, you will be contacted by the new Service Provider with updates during the repairs process and that you will contact our Customer Relation Specialist if you require further assistance.
Thank you for your kind understanding.
Kind Regards,
The Auto & General Team.
Auto & General's reply04 Apr 2019, 15:02
Official
Update:
We confirm that the solution to the repairs of your vehicle was discussed with you. We sincerely apologise for the inconvenience this has caused, we will certainly address the service failure with the relevant Service Provider.
As agreed, you will be contacted by the new Service Provider with updates during the repairs process and that you will contact our Customer Relation Specialist if you require further assistance.
Thank you for your kind understanding.
Kind Regards,
The Auto & General Team.
We confirm that the solution to the repairs of your vehicle was discussed with you. We sincerely apologise for the inconvenience this has caused, we will certainly address the service failure with the relevant Service Provider.
As agreed, you will be contacted by the new Service Provider with updates during the repairs process and that you will contact our Customer Relation Specialist if you require further assistance.
Thank you for your kind understanding.
Kind Regards,
The Auto & General Team.