JJ
Jacques J
1 reviews | Active since Dec 2025
06 Dec 2025, 07:34
We received a request from the agent to provide proof of the accident
We received a request from the agent to provide proof of the accident. Surely the EMPD accident report attached to emails is proof enough...
Helpful (0)
Replies (4)0
Replies (4)
Auto & General's replyOfficial
06 Dec 2025, 08:02Hi Jacques
We acknowledge receipt of your complaint.
We will escalate your matter to the claims department to assist you.
They will be in touch.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will escalate your matter to the claims department to assist you.
They will be in touch.
Kind Regards,
The Auto & General Team
Auto & General's reply06 Dec 2025, 08:02
Official
Hi Jacques
We acknowledge receipt of your complaint.
We will escalate your matter to the claims department to assist you.
They will be in touch.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will escalate your matter to the claims department to assist you.
They will be in touch.
Kind Regards,
The Auto & General Team
JJ
Jacques J's updateReviewer Update
06 Dec 2025, 08:30The agent handling the claim has no sense of urgency and no communication skills.
No matter what statement and/or information you provide, you will wait for days without any communication.
When you follow up, ask for feedback on any communication, all of a sudden there is a new issue and some new administrative procedures to comply with.
Seems like they sit around and wait for you to get their work somewhat done.
Very bad experience and wouldn't recommend them to anyone.
It has been two weeks since the accident, which was not my fault by the way and left me with lower spinal cord injuries, and we are unable to get any information or updates regarding the status of vehicle or the status of the claim.
Save yourself a lot of frustration. Keep away.
Car hire costly and comes with major conditions.
This stood out for me.
Should you fall victim to a crime of hijacking or vehicle theft while using the rental vehicle, YOU will get punished with double excess charge of R9000.00
That just feels so unfair.
The 24 hour a day nightmare continues...
No matter what statement and/or information you provide, you will wait for days without any communication.
When you follow up, ask for feedback on any communication, all of a sudden there is a new issue and some new administrative procedures to comply with.
Seems like they sit around and wait for you to get their work somewhat done.
Very bad experience and wouldn't recommend them to anyone.
It has been two weeks since the accident, which was not my fault by the way and left me with lower spinal cord injuries, and we are unable to get any information or updates regarding the status of vehicle or the status of the claim.
Save yourself a lot of frustration. Keep away.
Car hire costly and comes with major conditions.
This stood out for me.
Should you fall victim to a crime of hijacking or vehicle theft while using the rental vehicle, YOU will get punished with double excess charge of R9000.00
That just feels so unfair.
The 24 hour a day nightmare continues...
JJ
Jacques J's update06 Dec 2025, 08:30
Reviewer Update
The agent handling the claim has no sense of urgency and no communication skills.
No matter what statement and/or information you provide, you will wait for days without any communication.
When you follow up, ask for feedback on any communication, all of a sudden there is a new issue and some new administrative procedures to comply with.
Seems like they sit around and wait for you to get their work somewhat done.
Very bad experience and wouldn't recommend them to anyone.
It has been two weeks since the accident, which was not my fault by the way and left me with lower spinal cord injuries, and we are unable to get any information or updates regarding the status of vehicle or the status of the claim.
Save yourself a lot of frustration. Keep away.
Car hire costly and comes with major conditions.
This stood out for me.
Should you fall victim to a crime of hijacking or vehicle theft while using the rental vehicle, YOU will get punished with double excess charge of R9000.00
That just feels so unfair.
The 24 hour a day nightmare continues...
No matter what statement and/or information you provide, you will wait for days without any communication.
When you follow up, ask for feedback on any communication, all of a sudden there is a new issue and some new administrative procedures to comply with.
Seems like they sit around and wait for you to get their work somewhat done.
Very bad experience and wouldn't recommend them to anyone.
It has been two weeks since the accident, which was not my fault by the way and left me with lower spinal cord injuries, and we are unable to get any information or updates regarding the status of vehicle or the status of the claim.
Save yourself a lot of frustration. Keep away.
Car hire costly and comes with major conditions.
This stood out for me.
Should you fall victim to a crime of hijacking or vehicle theft while using the rental vehicle, YOU will get punished with double excess charge of R9000.00
That just feels so unfair.
The 24 hour a day nightmare continues...
JJ
Jacques J's updateReviewer Update
06 Dec 2025, 08:33Policy no. ***
JJ
Jacques J's update06 Dec 2025, 08:33
Reviewer Update
Policy no. ***
JJ
Jacques J's updateReviewer Update
31 Dec 2025, 05:54Currently still awaiting any feedback from Auto &General insurance as to the status of the claim and my vehicle.
More than a calender month since the MVA occurred, and still no answers.
The 24 hour a day nightmare still continues.
More than a calender month since the MVA occurred, and still no answers.
The 24 hour a day nightmare still continues.
JJ
Jacques J's update31 Dec 2025, 05:54
Reviewer Update
Currently still awaiting any feedback from Auto &General insurance as to the status of the claim and my vehicle.
More than a calender month since the MVA occurred, and still no answers.
The 24 hour a day nightmare still continues.
More than a calender month since the MVA occurred, and still no answers.
The 24 hour a day nightmare still continues.