We joined them 1996

We joined them 1996. We have always enjiyed the very best service, but this year we have 2x claims turned down but gave a third payment to apease us for which we were greatful but on the 10th of March in an awful storm we were given a severe blow when our boundary wall was blown over and we were exposed to the crime world. They gave us gaurds but refused to pay the R54000 damage, we have begged for help or a lian even to help us but we are still waiting for their decision a month later. We are devastated. When we needed them most. We were shunned and drowning in debt. They were very mean the accessor never said a word when he was here. He is a snake. We were feeling we will be fine only to have the gaurds withdrawn and left to pay gaurds for ourselves and itbis a month later begging for help with no answers we are devastated. We have been loyal, we have claimed but never anything huge. We insured everything they ask us too. How can a boundary wall covered for 22 years not be covered suddenly. None of our paperwork says that at all. So Oumbudsman here we come. Just waiting for Tania van Zyl our last hope. We have begged her for help with half the amount.