We had 2 electrical items,the most important is the fridge which showed an error code and apparently gas was low

We had 2 electrical items,the most important is the fridge which showed an error code and apparently gas was low .The microwave was sparking and from auto and general they say its wear and tear.The buttons were faulty but they didnt reimburse us for anything.The assessor came through and insisted the gas was low but he said there is no error code and they cannot do anything, so I got an electrician to come check it up,we filled the gas and still the error codes kept coming up Seems like the assessor didnt know how to assess.He went back saying everything else was wrong beside him seeing the mi rotate sparking and the fridge still had a error code after filling gas.i phoned them and they said the claim was declined and put in a dispute.after writing a dispute they still say the error codes will go off.it was not even getting cold.I really think they promised me so much but could not deliver.well I will be changing my Insurances.Pathetic service from Auto ans General.