Water leak and new installation claim

I discovered a major underwater leak on my premises late afternoon on18 May 2023. Residing in a drought stricken are, I immediately shut the system off and called A & G insurance (Nedbank). As it was an emergency and before the weekend, I asked the "Call Desk Operator" if I can use my neighbour who is a registed plumber to do the repairs. A "go ahead" was immediately confirmed. Complete above ground new installation was done as the old water piping was under concrete. Correspondence and guidance with Zelpha Jicobs was done via email and telephonic and some even after hours. As a pensioner, I had an excess free policy and no questions asked. My experience was swift with A & G who put clients first.