1 reviews | Active since Jun 2018
Waste of money
First off the service is appalling. We have put in an 3 year old tv and throughout the whole process we had to phone these people to get any info because they DONT contact us.Then when we do get info they give us some weak story saying they cant do the claim because of wear and tear but the tv has been treated as gold and should have an average life span of 60000 - 100000 hours (6 - 11 years ). We have been paying Auto and general for so many years but when it comes time to give alittle back their service leaves alot to be desired.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Update:
We confirm that our Customer Relation Specialist has been in contact with you and discussed our findings with you.
We are truly sorry that the claim cannot be paid for and since the damages to the item is not an insured peril.
We apologise for any inconvenience this has caused and invite you to contact our Customer Relation Specialist if you need any assistance in the future.
Kind Regards,
The Auto & General Team.
Update:
We confirm that our Customer Relation Specialist has been in contact with you and discussed our findings with you.
We are truly sorry that the claim cannot be paid for and since the damages to the item is not an insured peril.
We apologise for any inconvenience this has caused and invite you to contact our Customer Relation Specialist if you need any assistance in the future.
Kind Regards,
The Auto & General Team.