Warranty claims by Auto & general insurance

I took out a warranty cover with auto & general. My car broke down and called them to advice on what to do. Took my car for assessment & quotation was made by service provider. Firstly it's a hustle to talk to their consultants cause u'll be on hold for a minimum of 30min. I got my claim registered and an automated massage was sent that I'll be consulted within the next 24-48hrs & 7days down the line I'm still waiting with all the required documents sent to them. Wrote them an email to follow up on my claim still no answer. Today called their customer care line to follow up on the claim and I was on hold for an hour until my airtime ran out. I'm super frustrated 😭😭😭