Warranty claim

Good day, my name is Stuart Mtambo the client of Auto & General. i have been trying to register my claim to repair my car with policy no *** for the above mentioned insurance company, unfortunately i was unable to do so, reason being the company has got some delaying tactics as one of the means to discourage me to proceed whilst on the call with them.

i have eventually managed to get hold of one of their service consultants and i managed to register the claim dated 2nd of January 2024, however my claim is still put on hold till today and my car has been at the dealership for 2 weeks already.

kindly assist as i am desperately need help and i have no transport going to work.