Warranty Claim

Thank you for replying, I eagerly await your reply. I called twice yesterday for almost an hour at a time and after being pushes from person to person then eventually hung up on, I drove to your Durban office and got put through to the claims advisor who caused ke more distress by offering me a courtesy vehicle option because I insisted that I want to to go legal for this poor experienc over 3 weeks and with the ling weekend approaching my famiky palnned an away trip then i was given an option but that required me to pay the vehicle deposit and admin fees. Now how much worst can this get that response alone imp**** that my claim will sit passed the 4 week mark into next week without a proper resolution? I eagerly await a response from you about the claim outcome today so I can have my vehicle before the long weekend, thanks

Dear Auto and General Team,
I am writing to urgently request follow-up on the authorization email for my approved claim, as promised by your advisor. Despite being informed that the claim has been approved, I have not received the confirmation email as expected on 27 March. This delay is causing significant inconvenience as I need to provide the service center, where my car has been for 3 weeks, with the go-ahead to proceed.
As a long-standing loyal customer, I am disappointed by the lack of communication and the poor service experience I have encountered during this claim process. Not receiving updates, being hung up on, and the overall lack of responsiveness have been frustrating. The additional financial burden of having to borrow vehicles and pay for a vehicle I did not have, while also continuing to pay for my policy, has been a considerable strain.
I kindly request immediate action to expedite the authorization email for my approved claim and seek compensation for the inconvenience and financial losses I have incurred due to this prolonged process. I believe that as a valued customer, I deserve better treatment and resolution to this matter.

Furthermore, I am disheartened to learn that my policy has been canceled, as you don't want to have a relationship becauseof your poor level of services delivered that resulted in my escalations.

I will urge you to reconsider this decision and work towards restoring trust and satisfaction in our partnership.

I appreciate your prompt attention to this matter and look forward to a swift resolution.
Sincerely,

Thank you, looking forward to hear from your team soon, still haven't heard from anyone with an update apart from me chasing up.