Warranty claim ***/1

I am a policy holder with Auto and General for I can't remember.I logded a claim for a mechanic warranty due to a fault on my cooling system and was assigned claim number *** and have been trying to get assistance since the whole of last week but I listen to their music for hours on end.The service provider is also battling to get hold of them as they need confirmation to commence with the job.I sent emails to their email address and received system generated responses that I will be contacted in 24 hours but that hasn't happened.As I write the review I have been the line since 08h36