Warrant claims

Logged a warranty claim in September 2024 ( was supposed to be a few days the person who helped logged had said). Took car to the dealership, after 2 days of waiting for A&G to confirm work order commencement just told the dealership to proceed with the work and paid out of pocket. Had to follow up every other day from then, person handling my claim didn’t really care, every time I followed up it was like a reminder that he has work to do. After multiple followups he reached a point where he said all is in order we just finalising the claim, which later changed to the claim has been passed to a specialist assessor due to amount. Still following up every other day in November boom he comes back saying the dealership did not give him a technical report, few hrs later a rejection letter of not providing documents within 14 days, to think I was about to move my comprehensive cover there🚮