WARNING!!!

I've emailed auto and general on the 19th of October to inform them that I'm canceling my policy. They've emailed me on the 20th to say that they will reduce my car premium with x amount and that they can only accept a telephonic cancellation and not via email.

I've responded to that email informing them that I have already taken up a different insurance and I'm on my husbands policy. I've also made it clear that if they call it should be to finalise the cancellation and I don't want them to they and make me stay. I've been sending multiple emails for days and I'm being ignored. I had to put a stop payment on the debit order cause I made it clear to them that I don't want to pay double for insurance. I've also given them a time to contact me if the telephonic cancellation Is really needed. I've sent 4 or 5 emails and I'm being ignored. If this is what it's like to cancel, Im glad I have not ever tried to claim. Happy to leave your service and I won't recommend!!