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rR
regardtnel R

1 reviews | Active since Apr 2017

03 May 2017, 17:15

Wants to put up my premium **********ly.

<p>Took me 10s of emails and lots of bad Facebook reviews for them to even get back to me after I received a email stating my premium would go up by almost R200. When they did get back to me they told me that its normal for premiums to go up. I also told them that if they went and listened to the voice recording when I took out the insurance the broker told me that my premiums would go down yearly as my car decreases. It was then escalted to a manager who went and listened to the recordings and admitted that their broker did say that but he doesnt work there anymore and he was incorrect to tell me that. I told them that Its a binding contract and that if they put up my premium I would make a case of *****. Now received an email my monthly premium would go off with the R200 extra amount. </p>

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Replies (5)
Auto & General
Auto & General's reply03 May 2017, 18:47
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you during office hours.

Kind Regards,

The Auto &General Team

rR
regardtnel R's update09 May 2019, 15:42
Reviewer Update
Once again Auto and general? Weve had this fight two years in a row now. And you know you always lose and I will go to the ombudsman as all recordings and email correspondence is kept. How does my premium go up by R200? April • FNB :-) R698.97 paid from cheq a/c..895340 @ Eft. Avail R72320. Ref.Autogen ********** 26. 9Apr 00:00 May • FNB :-) R890.55 paid from cheq a/c..895340 @ Eft. Avail R84764. Ref.Autogen ********** 26. 7May 00:00 When I have a recorded verbal contract with you that my premiums arent allowed to go up?
Auto & General
Auto & General's reply09 May 2019, 16:38
Official
Thank you for bringing this to our attention.

We will be in contact to address your concerns.

Regards,

The Auto & General Team
rR
regardtnel R's update20 May 2019, 21:00
Reviewer Update
So this is the email that I receive claiming they tried to call me.  Yet no Auto and General numbers missed on my phone and have you heard of voicemail?

 Dear Mr MR Nel

We have attempted to contact you as one of our valued customers; regarding your complaint about the annual increase on your policy; however we have been unsuccessful.

Please see below we have sent an email on the 10 May with regards to your complaint. Kindly advise how to proceed with your policy.

We can reduce the premium to R 746.46 with a basic excess of R 4900.  The premium of R 746.46 is only a quote and valid for 30 days, which will only be made effective on your approval.Should we leave the policy as it is, a premium of R 890.55 will be debited on 07/09/2019.

Your response to this email will be highly appreciated, alternatively please contact us on ***.

Kind regards

Retentions Team
Auto & General Insurance
Tel: ***
In line with FAIS requirements, some of our agents work under the supervision of Auto & General. 


So I rep**** to their email as requested:

 
When and how did you try and contact me? I have an app on my phone that shows who is calling and noone from your side has tried to contact me. And I run a business and pick up every call sent to me so you are obviously telling a lie.

Secondly.  Go back to the past two years emails and telephone recordings and listen and understand that your broker told me when I signed up my premium wont go up.  Especially not by 28%.  And blah di blah about the economy and you taking losses.  I have all those emails and voice recordings on my phone and will not be afraid to send to the ombudsman and keep on posting to media sites your ********** behaviour. I mean what is the worth of 365 days of posting on a long term basis and keeping customers from buying your service?  You do the sum.  And if you think that trying to placate me with lowering my monthly installment and upping my co payment which btw is exorbant and I never agreed to last year then you are mistaken.  I am cc'ing my legal advisor in this regard as well.


I reject your offer and wait for your new one. 

Just to get an automated email:

 DEAR AUTO & GENERAL CUSTOMER,


UNFORTUNATELY, THIS EMAIL IS AN AUTOMATED NOTIFICATION, WHICH IS UNABLE TO RECEIVE REPLIES. WE’RE HAPPY TO HELP YOU WITH ANY QUESTIONS OR QUERIES YOU MAY HAVE.


PLEASE CALL US DIRECTLY ON ***FROM MONDAY TO FRIDAY 8AM TO 5PM AND ON SATURDAYS AND PUBLIC HOLIDAYS FROM 8AM TO 1PM.


KIND REGARDS,
THE AUTO & GENERAL TEAM 

You ask me to email or phone and I did?  So I must call you on my account costing me even more money?

Read my reply and send me a better offer or the next stop is the ombudsman etc.



rR
regardtnel R's update28 May 2019, 14:27
Reviewer Update
I have sent you another 2 emails and your retention team hasnt got back to me yet. Can someone please reply to my email.