Waiting on auto and general warranty claims and just not getting any help

I called auto and general warranty claims on 2nd May as my vehicle wouldn't start. It was collected and taken to their appointed servicec provider on the 4th of May. A week later and I do not know what is happening with my car. I cannot get hold of anyone to tell me how long I need to wait . I am now without a car , paying a service provider who does not seem to give a toss about me.

I have called on Wednesday and spoke to Mfundo who was going to check with the service provider on the damage report. I called back on Thursday, 6th. Could not get hold of Mfundo . Left a message. No callback. I then called again on Friday, 8th, Spoke to Neliswa who was going to leave a message for Mfundo to look into my claim and call back. No callback.

I requested a callback at 9h38 . No call back. I called the customer service. They have an automated Anthony answer and I could not get put through to warranty claims

This whole ordeal is just trauamatic. Imagine having to wait on a company who promises you that they are never not there when accidents happen only to not be there.

I am sickened by this pathetic disservice I wonder if there is any place where one can actually get the service you pay for