1 reviews | Active since Jul 2011
Waited 3 and a 1/2 hours for tow truck!
<p>I am insured with Auto & General, and would like state their utter useless service. Waited for three and a half hours from my first call (which took forever for them to answer) up too the truck arrived. I had to follow up twice, only to call the tow truck in the end myself. Funny how Auto & General always increase their premiums by 20% a year for a car that decreases and then i get this service. Will change soon. </p>
We acknowledge your complaint.
We are sorry to hear about the frustration, one of our Customer Relation Specialists will be in contact with you during office hours to discuss your complaint further. Kind Rrgards,
The Auto & General Team.
We acknowledge your complaint.
We are sorry to hear about the frustration, one of our Customer Relation Specialists will be in contact with you during office hours to discuss your complaint further. Kind Rrgards,
The Auto & General Team.
Update:
We confirm that one of our Customer Relation Specialists contacted you.
As discussed, the level of service/lack thereof is totally unacceptable. Although you did not wish to discuss the matter further, we want to assure you that this kind of behaviour will not be tolerated. We have addressed the service failure with our Service Provider who will take the matter further on an internal basis.
We again apologise for the unnecessary frustration and inconvenience this has caused.
Kind Regards,
The Auto & General Team.
Update:
We confirm that one of our Customer Relation Specialists contacted you.
As discussed, the level of service/lack thereof is totally unacceptable. Although you did not wish to discuss the matter further, we want to assure you that this kind of behaviour will not be tolerated. We have addressed the service failure with our Service Provider who will take the matter further on an internal basis.
We again apologise for the unnecessary frustration and inconvenience this has caused.
Kind Regards,
The Auto & General Team.