EW
Esther W
1 reviews | Active since May 2024
02 May 2024, 12:10
VERY VERY POOR CUSTOMER SERVICE
I had a funeral / death claim which was only solved a month after the claim was registered, after taking half a day to get the infor i needed to register the claim in the first place. I am now batling again ... have a funearl / death claim for a funeral that is scheduled for Friday the 3rd of May and no one seems to know what needs to happen with this claim ,... wish i cancelled this insurance with auto & general 2 years ago
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Auto & General's replyOfficial
02 May 2024, 12:22Hi Esther,
We are disappointed to hear about your service experience and would like to apologise for the inconvenience caused.
We would like to look into your matter; however, we are unable to trace your policy with the details provided.
Kindly send us a private message with the policy number.
Kind Regards,
The Auto & General Team
We are disappointed to hear about your service experience and would like to apologise for the inconvenience caused.
We would like to look into your matter; however, we are unable to trace your policy with the details provided.
Kindly send us a private message with the policy number.
Kind Regards,
The Auto & General Team
Auto & General's reply02 May 2024, 12:22
Official
Hi Esther,
We are disappointed to hear about your service experience and would like to apologise for the inconvenience caused.
We would like to look into your matter; however, we are unable to trace your policy with the details provided.
Kindly send us a private message with the policy number.
Kind Regards,
The Auto & General Team
We are disappointed to hear about your service experience and would like to apologise for the inconvenience caused.
We would like to look into your matter; however, we are unable to trace your policy with the details provided.
Kindly send us a private message with the policy number.
Kind Regards,
The Auto & General Team