Very unreliable insurer with empty promises I wouldn’t recommend it to any one.

After lodging a complaint on HelloPeter, Auto & General publicly responded and stated that they would contact me. To date, no one has called me.

Today I have spent the entire day attempting to contact Auto & General, and my calls have gone unanswered. This is completely unacceptable and demonstrates a lack of urgency, accountability, and customer care.

My claim has already been delayed for an unreasonable period due to parts availability, and now even basic communication has broken down. Making public promises on HelloPeter and then failing to follow through only worsens the situation.

I am requesting immediate contact from a senior consultant who can take ownership of this matter and provide a clear, practical resolution. I should not have to continuously chase an insurer that I pay premiums to.

If this lack of response continues, I will have no choice but to escalate the matter further.

This issue requires urgent attention.