1 reviews | Active since Oct 2024
Very unhappy
Not happy with the service I’ve been getting from Auto and General regarding my claim.
Claim was approved took my car in for repairs when I got it back I was not happy with how it was done, took it back to the panel beater advised them of the door that I have to bang when I close it and also the error that I’m getting on the car.
They advised it’s because they were given “second hand door” and “alternate mirror” not the originals and I have to take that up with my insurance of which I did.
Dispute was logged and I was promised to get a call back from my assessor within 48 hours of which I never got, I had to do follows ups every day after 48 hours has passed and I would be promised to be called back which eventually he called after 2 or 3 phone calls that I made
Advised the assessor what I was not happy with and he told me that it will be rectified, original mirror will be ordered and door will be fixed.
This morning I took my car back to panel beater since I was told it’s ready, when I get there I’m shown that my insurance only approved the mirror not the door.
I then call my auto and general and the lady on the claim’s dep put me on hold to speak with the assessor after she get back to me and say the assessor told her I never complained about the door he is only aware of the mirror which is not true because when he eventually called me he advised that a new mirror has been ordered and panel beater needs to adjust the door so that it aligns.
I’m really not happy with the service that I’ve been getting from auto and general, for me to do follow ups whereas they promised to get back to me
Please note, we acknowledge receipt of complaint, and will arrange the relevant department to be in contact with you,
Kind Regards
The Auto & General Team
Please note, we acknowledge receipt of complaint, and will arrange the relevant department to be in contact with you,
Kind Regards
The Auto & General Team
Panel beater called to tell me they’re done with the car. I went to pick it up when I got there he told me he tried to adjust the door 3 times already but still could not fit it properly. As it is a second hand door that he had to fix first it will not properly align on my car, there are spaces in between he’s even afraid to bend the door more.
Drove home I noticed my car isn’t locking itself, got home and parked and locked it, only then I realised that the door lock isn’t working and now I’m sitting with a car that stands on a carport with an open door that’s not working.
Tell me where is the safety in that?
Panel beater called to tell me they’re done with the car. I went to pick it up when I got there he told me he tried to adjust the door 3 times already but still could not fit it properly. As it is a second hand door that he had to fix first it will not properly align on my car, there are spaces in between he’s even afraid to bend the door more.
Drove home I noticed my car isn’t locking itself, got home and parked and locked it, only then I realised that the door lock isn’t working and now I’m sitting with a car that stands on a carport with an open door that’s not working.
Tell me where is the safety in that?
We are very sorry to hear about your service experience and that your vehicle has not been repaired correctly.
We will arrange for the relevant team to call you urgently tomorrow.
Kind regards.
The Auto & General team.
We are very sorry to hear about your service experience and that your vehicle has not been repaired correctly.
We will arrange for the relevant team to call you urgently tomorrow.
Kind regards.
The Auto & General team.