Very unhappy customer

Our business shuttle its under business wing of auto & General and recently w were advised upon inquiring about something else that our insurance has been cancelled with them. the reason being that our ratio claim was high and we asked why we were notified. I was made to belief that a mail was sent in that regard to my wife in December and when we checked we did not receive anything. I then asked for the mail in that regard and still to date nothing has transpired. We had our vehicle along at risk as we thought we were covered only to be told this news. According to our records we only claimed once or twice but their records stipulated that we have claimed 5 times. Recently I bought my daughter a car and was asked about any insurance cancellation and I gladly advised that we have never ben to that situation unaware of this situation. This has given us a bad name in the insurance industry and we need that they should prove all the claims submitted under the business insurance. We have a house content insurance with them and we are contemplating canceling this insurance as well. I was promised a mail stating the reason but still to date nothing has been send. Please stay away from this insurance provider.