very unhappy client

very unhappy asked to have my bumper fixed but now the door is being done Just because the agent on the phone did not listen to what i asked and only put in half request. As the excuse is that my bumper was a damaged in a accident does the assessor know what he talking about. they have not seen my vehicle before the photos i send them where is only scratches on the bumper . so i will be cancelling y contract with them and i advise people think twicw before taking out the scratch and dent policy with auto & general and this is my first claim