Very Terrible Service

POOR COMMUNICATION and the worst service!!! I don't know what goes on in their offices but I've had terrible experiences with two claims so far where I would have to send several emails to ask for an update, you are always told something new everytime you call someone in there. I have been dealing with a claim for almost two weeks now, they are not responding to my emails and getting them on the phone is a struggle as you will keep getting transferred then someone eventually hangs up😑.

What's even funnier is that when they sell you a product or want some money from you they are very good and friendly, the problem is when you have to make a claim.