Very poor treatment from Auto & General.

I have been with Auto & General for some time now and have never made a claim until recently. Initially the service was commendable but it went south very quickly. They were quick to organise a 30 day rental car for me to use while my car is being repaired whicj i assumed would be plenty of time, however, to my horror, it took them almost 2 weeks to get my car to a repair shop. It took another week to get an assessor out and to approve the repairs. It has now been 30 days and the car rental is up. I have been calling them daily for the last 10 days warning them that they should at least grant an extension on the car rental since they wasted 2 weeks initially. Each time i speak to an agent, i get told they will look into it and call me back, only i have received not one call back from them. I am now in a huge predicament of being without any form of transport and an unsympathetic insurance company who have just been ignoring my pleas. I will be cancelling with Auto & General once I have my car back from the repair shop and going to a different insurance company. I called them 6 times today to try sort this out and even though the agents i spoke to were very nice, I've had no joy from at all. I'm VERY disappointed in them. Life is hard enough without adding to ones misery in this time of covid-19.