LM
Lindokuhle M
1 reviews | Active since Jul 2025
06 May 2026, 14:21
Very poor service
The worst insurance company,they took my car and I could not submit a claim, the call centre agents are useless they tell you lies and you wait their empty promises, useless company to have your things for insurance and no one will help
Helpful (0)
Replies (3)0
Replies (3)
Auto & General's replyOfficial
06 May 2026, 14:30Hi Lindokuhle,
Thank you for reaching out and sharing your experience. We are truly sorry to hear about the frustration you’ve faced with your claim and the service you received from our call centre. Your feedback is important, and I understand how upsetting this situation must be.
We will escalate your matter to our team, they will be in touch with you to discuss your concerns.
Kind Regards,
The Auto & General Team
Thank you for reaching out and sharing your experience. We are truly sorry to hear about the frustration you’ve faced with your claim and the service you received from our call centre. Your feedback is important, and I understand how upsetting this situation must be.
We will escalate your matter to our team, they will be in touch with you to discuss your concerns.
Kind Regards,
The Auto & General Team
Auto & General's reply06 May 2026, 14:30
Official
Hi Lindokuhle,
Thank you for reaching out and sharing your experience. We are truly sorry to hear about the frustration you’ve faced with your claim and the service you received from our call centre. Your feedback is important, and I understand how upsetting this situation must be.
We will escalate your matter to our team, they will be in touch with you to discuss your concerns.
Kind Regards,
The Auto & General Team
Thank you for reaching out and sharing your experience. We are truly sorry to hear about the frustration you’ve faced with your claim and the service you received from our call centre. Your feedback is important, and I understand how upsetting this situation must be.
We will escalate your matter to our team, they will be in touch with you to discuss your concerns.
Kind Regards,
The Auto & General Team
LM
Lindokuhle M's updateReviewer Update
08 May 2026, 16:52My car came back damaged, I call the call centre to lodge a complaint and the agent drops the call. I am left with further damages this is unacceptable I regret calling auto and general and taking insurance with them please investigate who caused further damages to my car
LM
Lindokuhle M's update08 May 2026, 16:52
Reviewer Update
My car came back damaged, I call the call centre to lodge a complaint and the agent drops the call. I am left with further damages this is unacceptable I regret calling auto and general and taking insurance with them please investigate who caused further damages to my car
LM
Lindokuhle M's updateReviewer Update
08 May 2026, 16:57I will take this to the ombudsman if no feedback in 30 days
LM
Lindokuhle M's update08 May 2026, 16:57
Reviewer Update
I will take this to the ombudsman if no feedback in 30 days